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Privacy Policy

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Content Knack (operated by Distinct Post Services, “Content Knack”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring the highest level of data protection compliance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://contentknack.com or use our services.

We comply with:

  • The EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)
  • The Qatar Personal Data Privacy Protection Law No. 13 of 2016 (PDPPL)
  • All other applicable data protection laws in the jurisdictions where we operate.

For more information on how we use cookies, please review our Cookie Policy.

1. Data Controller and Contact Information

Data Controller: Content Knack (a trading name of Distinct Post Services)

📍 Address: Doha, Qatar

📧 Email: [email protected]

🌐 Website: https://contentknack.com

Important Distinction on Our Role:

  • When we provide services directly to you: Content Knack acts as the Data Controller, determining how and why your data is processed.
  • When we provide services to our business clients: Content Knack acts as a Data Processor, processing data only on the documented instructions of our client (the Controller). If you are a customer of one of our clients and have privacy questions, please contact that client directly. If you are unable to reach them, we will assist where possible.

2. Legal Bases for Processing

We process your personal data only when we have a lawful basis to do so.

Lawful Basis (GDPR Art. 6)
Application
Contractual NecessityTo provide you with the services you requested, manage our relationship, or process payments.
Legitimate InterestsTo improve our website security, analyze how our services are used, and develop new features. We balance these interests against your rights to ensure they do not override your privacy.
Legal ObligationTo comply with applicable laws, such as tax and accounting regulations, or to respond to lawful requests from public authorities.
ConsentTo send you marketing communications, place non-essential cookies, or process sensitive data.
Vital InterestsTo protect an individual's life in an emergency.

For Qatar PDPPL: Processing is performed for lawful purposes. Where consent is required by Qatari law, we obtain it prior to processing.

3. Categories of Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you. We do not intentionally collect "Sensitive" or "Special Category" data (e.g., health, religion, political opinions).

Category
Data Points Collected
A. Identity DataFirst name, last name, username, company name, job title.
B. Contact DataBusiness email address, phone number, billing address.
C. Technical DataInternet Protocol (IP) address, browser type and version, time zone setting, operating system, device type.
D. Usage DataInformation about how you use our website and services, clicks, pages viewed, navigation paths.
E. Transaction DataDetails about payments to and from you (processed securely by third-party payment processors). We do not store raw credit card numbers.
F. Communication DataInformation you provide in support tickets, surveys, or email correspondence.

4. How We Use Your Data

We use your data for the following purposes:

  • Service Delivery: To register you as a client and fulfill our contracts.
  • Payment Processing: To handle billing and collect payments.
  • Customer Support: To respond to your inquiries and resolve issues.
  • Improvement & Analytics: To analyze website performance and improve user experience.
  • Security: To monitor for fraud, unauthorized access, and maintain system security.
  • Marketing: To send you relevant content, updates, or offers only with your consent where required by law.
  • Legal Compliance: To comply with court orders, legal processes, or regulatory requirements.

We will not process your data in a manner incompatible with these purposes.

5. Consent and Your Right to Withdraw It

Where our processing is based on your consent (e.g., marketing emails, non-essential cookies):

  • Specificity: Consent is requested separately for distinct purposes.
  • Granularity: You are free to consent to some purposes and not others.
  • Withdrawal: You have the right to withdraw your consent at any time.

For Marketing: Click the "unsubscribe" link in any email.

For Cookies: Adjust your browser settings or use our Cookie Preference Tool.

General: Email us at [email protected].

Effect of Withdrawal: Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

Qatar PDPPL Specific: Explicit written consent will be obtained for any transfer of your data outside the State of Qatar where required by law.

6. Data Sharing and Disclosures

We value your trust and do not sell, rent, or trade your personal data.

We may share your data with the following categories of third parties, who are contractually bound to protect your data and use it only for the specified purposes:

Category
Purpose
Examples
A. Service ProvidersTo operate our business.Cloud hosting (e.g., AWS), payment gateways (e.g., Stripe), email marketing platforms (e.g., Mailchimp), analytics providers (e.g., Google Analytics).
B. Professional AdvisorsTo manage risk and comply with law.Lawyers, accountants, insurers.
C. Legal AuthoritiesTo comply with mandatory legal obligations.Police, regulatory bodies, courts.
D. Business TransfersIn the event of a merger, acquisition, or asset sale.Potential buyers or investors (data will remain confidential).

7. International Data Transfers

Your personal data may be transferred to, and processed in, countries outside your own, including outside the European Economic Area (EEA) and the State of Qatar.

We ensure your data is protected by implementing the following safeguards:

  • Adequacy Decisions: Where the European Commission has deemed a country offers adequate protection (e.g., transfers from the EU to the UK).
  • Standard Contractual Clauses (SCCs): We use European Commission-approved SCCs for transfers to countries without an adequacy decision, including transfers to our operations in Qatar.
  • Qatar Law Compliance: For transfers from Qatar, we ensure compliance with the PDPPL, obtaining explicit consent where required.
  • Binding Corporate Rules or Approved Codes of Conduct may also be used where applicable.

You can obtain a copy of these safeguards by contacting us at [email protected].

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Data Category
Retention Period
Identity, Contact & Transaction DataDuration of the contractual relationship plus 7 years after the end of the relationship to comply with tax and anti-fraud laws.
Communication Data (Support)3 years from the last contact with you, to ensure we have a record of our interactions in case of future inquiries.
Technical & Usage Data26 months from the date of collection for analytics purposes. After this, data is anonymized.
Marketing DataUntil you unsubscribe or withdraw consent. We review consent every 2 years.

When the retention period expires, personal data is securely deleted, destroyed, or anonymized.

9. Your Data Protection Rights

Depending on your location, you have the following rights regarding your personal data. We will respond to any request within one month (extendable by two months for complex requests).

To exercise your rights, email: [email protected]
Identity Verification: To protect your data, we may need to request specific information from you to help us confirm your identity before processing your request. This is a security measure.

Rights under GDPR (EU Residents)

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): You can ask us to delete your data where there is no compelling reason for its continued processing.
  • Right to Restrict Processing: You can ask us to suspend the processing of your data in certain scenarios.
  • Right to Data Portability: You can ask us to provide your data in a structured, machine-readable format (e.g., a CSV file).
  • Right to Object: You can object to processing based on legitimate interests or direct marketing.
  • Right to Lodge a Complaint: You have the right to complain to your local Data Protection Authority (e.g., in your EU member state).

Rights under Qatar PDPPL (Qatar Residents)

  • The right to be informed of the purposes of processing.
  • The right to request correction of inaccurate data.
  • The right to request deletion of data (where legally permissible).
  • The right to object to processing for legitimate reasons.
  • The right to withdraw consent at any time.
  • The right to be notified in the case of a data breach affecting your data.
  • The right to lodge a complaint with the Ministry of Transport and Communications or the competent Qatari authority.

10. Cookies and Similar Technologies

We use cookies and similar tracking technologies to distinguish users, improve our website, and manage marketing.

  • Essential Cookies: Required for the website to function. (Legal basis: Legitimate Interest / Contract).
  • Analytics Cookies: Help us understand how visitors interact with the website. (Legal basis: Consent).
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements. (Legal basis: Consent).

Cookie Consent: When you first visit our site, a banner will ask for your consent to place non-essential cookies. You can manage your preferences at any time by clicking the "Cookie Settings" link in the footer or adjusting your browser settings.

For a full list of cookies used, please see our Cookie Policy.

11. Data Security

We have implemented robust technical and organizational measures to protect your personal data from accidental loss, unauthorized access, alteration, and disclosure.

  • Encryption: We use SSL/TLS encryption to secure data in transit.
  • Access Control: Access to personal data is restricted to employees, contractors, and agents who need it to perform their jobs.
  • Monitoring: Our systems are monitored for potential vulnerabilities and attacks.
  • Vendors: We vet all third-party processors for security compliance.

Data Breach Protocol:

  • Under GDPR: We will notify the relevant supervisory authority within 72 hours and notify affected individuals if the breach poses a high risk to their rights.
  • Under Qatar PDPPL: We will notify the competent authority and affected individuals as required by Law No. 13 of 2016.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you become aware that a child has provided us with personal data, please contact us at [email protected].

13. Third-Party Links

Our website may contain links to external sites operated by third parties. Please note that we have no control over the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Governing Law

This Privacy Policy shall be interpreted and governed by the laws of the State of Qatar. However, if you are located in the European Union, the provisions of the GDPR shall apply to the processing of your data to the extent they offer a higher level of protection than local law, and any disputes regarding your GDPR rights shall be handled in accordance with EU legal frameworks.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational factors.

  • Minor Changes: Updated at the top with a new "Last Updated" date.
  • Material Changes: We will notify you via email (if we have your contact information) or through a prominent notice on our website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact our Data Protection Point of Contact:

Content Knack (operated by Distinct Post Services)

📧 [email protected]

🌐 https://contentknack.com

📍 Doha, Qatar

You can also visit our Contact Page for more ways to reach us.